RecruitMyMom | Permanent

Remote Website Project Manager

Remote Job | Posted on 27/02/2025

Job Information

  • Job Opening ID ZR_14173_JOB
  • Hours of Work Full-time with flexibility
  • Location Type Remote (Work from Home)
  • Industry Real Estate
  • Job Type Permanent
  • Salary R45 000 - R80 000
  • Remuneration Term Per Month
  • Date Opened 27/02/2025
  • Remote Job

Job Description

This is a remote position.

A leading company in the USA real estate industry is seeking a remote Website Project Manager to oversee website development projects and ensure a seamless client experience. This role serves as the primary point of contact between clients and the production team, managing every stage of the website development process from onboarding to launch.  Standard business hours: 9:00am - 5:00pm for 3 days per week, 11am to 8pm for 2 days per week.

The ideal candidate has at least two years of experience in a customer-facing project management or customer success role at a SaaS or digital marketing company. With strong communication skills and a deep understanding of digital production, the Website Project Manager builds lasting client relationships, translates goals and creative vision into actionable development plans, provides regular updates, and navigates technical challenges to deliver high-quality websites tailored to each client’s needs.

Responsibilities:

Guide the customer journey, taking full ownership of the entire post-sale customer lifecycle.
Act as a trusted advisor and expert on products and services.
Drive value through proactive, client-obsessed project management.
Lead client onboarding, review and training meetings.
Provide regular project updates and answer customer questions.
Deliver exceptional customer service and basic technical support to customers via phone, email and video conferencing.
Manage customer feedback and coordinate production needs with the design and development team.
Provide production and quality assurance support to the sales, design and development teams.
Organise production workflows, manage support tickets, prioritise development tasks and oversee client deliverables.
Provide administrative support across the sales and production teams.
Identify inefficiencies and develop creative solutions to improve team productivity and the customer experience.
Develop and implement scalable onboarding and project management processes.


Requirements

  • A passion for marketing, design and digital media with specific experience in managing website development projects.
  • Love people. You’re warm, inviting and you thrive on developing long-term client relationships.
  • Obsessive about organisation, crave efficiency and you’re skilled at managing complex tasks across multiple projects.
  • Tech and media savvy and understand how to communicate sophisticated technical concepts in a non-technical way.
  • Enjoy complex problem solving and developing systems and processes.
  • Have the ability to function autonomously, be self-directed, self-motivated, dynamic, and decisive.
  • Have 2+ years of experience in a customer-facing, project management or customer success role at a SaaS or digital marketing company.
  • Ability to listen, discern and translate a client’s needs and creative vision into clear directives.
  • Advanced experience with task management and CRM technologies.
  • Fundamental understanding of graphic design and website development.
  • Basic understanding of SEO, social media strategy and/or PPC advertising concepts.
  • Extremely tech-savvy and comfortable learning and adapting to new technologies.
  • Strong project management skills with the ability to organise and manage complex tasks for multiple projects simultaneously.
  • Experience building strong customer relationships and managing expectations.
  • Excellent written and verbal communication skills with the ability to simplify complex technical concepts in an approachable manner.
  • Willingness to work in an agile environment and collaborate across multiple departments.
  • Self-motivated with a desire to take initiative as part of a growing team.
  • Strong analytical and problem solving skills.
  • Entrepreneurial spirit with the ability to think creatively and execute new ideas.

Skills that are a plus:
  • Experience in the real estate industry is a big plus.
  • SaaS product sales experience.

Benefits

Fully remote
Flexible working hours